Terms & Conditions

Effective date: 30 August 2026

These Terms & Conditions explain how orders placed through the Bad Mafia 2024 online store are handled. By placing an order, you agree to these terms and the policies linked below. Please read the product listing, size guide, delivery information and total shown at checkout before paying.

1. Seller, business and customer support

For an order question, cancellation request or delivery problem, use the phone or email published by the seller on the Contact page. The seller must keep these details accurate and reachable.

2. Products, sizing and availability

Product pages show the description, images, colour, size, stock status and applicable price for the selected product or variation. Colour, texture and fit can look different across screens and lighting. Stock is not reserved until the store accepts the order and payment is confirmed. The seller may correct an obvious listing error or cancel an affected order with an appropriate refund.

3. Prices, taxes and payment

Prices are displayed in Indian rupees (INR). Applicable taxes, discounts and delivery charges are shown in the order summary before payment. The seller should complete the GSTIN and tax settings above where applicable. Payment is processed by the provider shown at checkout, such as Razorpay. Card, UPI and banking credentials are entered with that provider and are not stored by this store. An order is confirmed only after the provider reports a successful payment and the store records the order.

4. Delivery

We currently accept delivery addresses in India only. Delivery charges and any available estimate are shown at checkout. The seller should publish the dispatch target and estimated delivery window before live payments: [TO BE COMPLETED BY STORE OWNER]. Delivery depends on address serviceability, stock, the selected courier and events outside the seller’s control. The customer is responsible for a complete, serviceable address and a reachable phone number. Contact support promptly if an address needs correction; a change may not be possible after dispatch.

5. Cancellation before dispatch

Send a cancellation request through the published support channel as soon as possible and before the order is processed or dispatched. The seller will confirm whether cancellation is still possible. A request cannot be guaranteed after dispatch. If an order is cancelled or a payment fails, the order status and any refund are handled through the payment provider and store records.

6. Damaged, defective or incorrect items — evidence required

Under this default policy, the store considers a return, refund or replacement only when the item is damaged, defective or incorrect. Routine change-of-mind returns or exchanges are not offered.

For a damage, defect or wrong-item request, contact support within 48 hours of delivery with the order number and clear photographs. The store requires proper video evidence: one continuous, unedited video that starts before the sealed parcel is opened and clearly shows the shipping label or order label, the package seals, the complete opening, the item and its packaging. If a bill or invoice is included inside the parcel, it must also be shown in the same video. Keep the product, labels, bill and packaging safe and do not send anything back without written support instructions.

The seller reviews the evidence before deciding the remedy. If the required evidence is not provided, the request may be declined because the condition at delivery cannot be verified, subject to rights that cannot lawfully be excluded. When the evidence is accepted, the store may offer a replacement of the same item and selected variant, subject to availability. If that replacement is unavailable, the store may instead approve a refund or provide written return instructions for the affected item. A replacement is not automatic and no return shipment should be made before written support instructions.

An approved refund is initiated to the original payment method after the review and any approved return step are complete. The seller’s target processing time is [TO BE COMPLETED BY STORE OWNER — insert a specific number of business days]; bank and payment-provider processing time then applies. This evidence process and these terms do not remove any non-waivable consumer right.

7. Lawful products and intellectual property

The seller is responsible for ensuring that every listed product is lawfully sourced and that it has permission to use any brand name, logo, photograph or other protected material. Counterfeit, unauthorised or infringing goods must not be listed. The seller may remove a listing or suspend an order when provenance or rights are questioned.

8. Accounts and reviews

Keep account and delivery information accurate and secure. Do not misuse the store, attempt unauthorised access or submit misleading content. Reviews must be honest and relevant; the store may moderate or remove content that is unlawful, abusive, deceptive or unrelated to the product.

9. Changes and governing law

We may update these terms when the service or law changes. The version displayed when an order is placed applies to that order. These terms are governed by the laws applicable in India, subject to mandatory consumer protections.

See also: Shipping & Returns, Cancellations, Returns & Refunds, Privacy Policy, Pricing & Payments, Disclaimer and Contact.