Effective date: 19 October 2026
This policy explains the practical process for cancelling an order or reporting a delivery problem. Read it with the product listing and Terms & Conditions.
Before dispatch
Send a cancellation request through the published support phone or email as soon as possible, quoting the order number and phone number. We will confirm whether processing or dispatch has started. Cancellation cannot be guaranteed after dispatch.
Damaged, defective or incorrect items and applicable remedies
Routine returns or exchanges solely for a change of mind, size preference or colour preference are not offered. This does not limit any remedy available under applicable law. If an item is damaged, defective, deficient or spurious, differs from its advertised or agreed characteristics, or arrives after the stated delivery schedule (except where delay is due to force majeure), contact Bad Mafia Support promptly with your order number and a description of the issue. Bad Mafia will provide the remedy required by applicable law.
Clear photographs and, if available, an unboxing video can help review the issue. Neither a video nor a 48-hour reporting target is an absolute condition or exclusive proof for a remedy required by law. If a video is unavailable or you report later, we will consider other available evidence. Keep the item, label and packaging where possible and wait for written instructions before sending anything back.
A replacement may be agreed with you, subject to availability. A legally required return or refund does not depend on replacement availability. Written return instructions will state collection or shipping arrangements and any applicable return-shipping costs.
Refund timing and method
Accepted refunds are processed within a reasonable period or the period required by applicable law. Approved prepaid refunds are normally initiated to the original payment method. For Cash on Delivery, or if the original method cannot receive the refund, Bad Mafia Support will agree an appropriate method permitted by applicable law. Our target processing time is [TO BE COMPLETED BY STORE OWNER — insert a specific number of business days]; bank and payment-provider processing time may then apply. Support will communicate the status.
Change-of-mind returns
Routine change-of-mind returns or exchanges are not offered under this default policy. This does not limit non-waivable rights under applicable law.
Delivery methods and charges for your address are shown at checkout. For support details, see Contact.