Effective date: 17 October 2026
How can I cancel an order?
Contact the published support phone or email as soon as possible, before processing or dispatch. Include your order number. Cancellation is not guaranteed after dispatch.
What if my item is damaged, incorrect or otherwise fails to meet the order?
Routine returns or exchanges solely for a change of mind, size preference or colour preference are not offered. This does not limit any remedy available under applicable law. If an item is damaged, defective, deficient or spurious, differs from its advertised or agreed characteristics, or arrives after the stated delivery schedule (except where delay is due to force majeure), contact Bad Mafia Support promptly with the order number and a description of the issue.
Clear photographs and, if available, an unboxing video can help review the issue. Neither a video nor a 48-hour reporting target is an absolute condition or exclusive proof for a remedy required by law. If a video is unavailable or you report later, we will consider other available evidence. Bad Mafia will provide the remedy required by applicable law. A replacement may be agreed with you, subject to availability; a legally required return or refund does not depend on replacement availability. Keep the item, label and packaging where possible and wait for written instructions before sending anything back.
Are change-of-mind returns available?
No routine change-of-mind return or exchange is offered under this default policy. This does not limit non-waivable rights under applicable law.
Where do you deliver?
Delivery is currently limited to serviceable addresses in India. Charges and any available estimate appear at checkout.
How are payments handled?
Payment options available for your order, including Cash on Delivery where offered, are shown at checkout. For online payments, the provider shown at checkout processes the transaction; payment is recorded as successful only after the provider reports success to Bad Mafia. Payment credentials are entered with that provider, not stored by Bad Mafia. A Cash on Delivery order does not require advance payment-provider confirmation; payment is due on delivery and the order status is recorded by Bad Mafia. A failed, abandoned or reversed online payment is not proof of a paid order.
How do I get support?
Use the phone or email published on the Contact page. Include your order number and a short description of the issue. Never send a password, OTP, full card number or UPI PIN.