Effective date: 30 August 2026
How can I cancel an order?
Contact the published support phone or email as soon as possible, before processing or dispatch. Include your order number. Cancellation is not guaranteed after dispatch.
What if my parcel or item is damaged, defective or incorrect?
Contact support within 48 hours of delivery. Send the order number, clear photographs and proper video evidence: one continuous, unedited video beginning before the sealed parcel is opened, showing the shipping label/order label, package seals, opening, item and packaging. If the bill or invoice is inside, show it in the same video. Keep all packaging and labels and wait for written instructions before returning anything. After review, the store may offer a replacement of the same item and selected variant, subject to availability; if unavailable, it may instead approve a refund or provide written return instructions.
Are change-of-mind returns available?
No routine change-of-mind return or exchange is offered under this default policy. This does not limit non-waivable rights under applicable law.
Where do you deliver?
Delivery is currently limited to serviceable addresses in India. Charges and any available estimate appear at checkout.
How are payments handled?
Payment is processed by the provider shown at checkout. Payment credentials are entered with that provider and are not stored by Bad Mafia. An order is confirmed only after successful payment is reported.
How do I get support?
Use the phone or email published on the Contact page. The store owner must complete those details before live payment activation.